| Chennai Petroleum Corporation Limited (CPCL) reported a single consumer complaint regarding Petcoke quality for the fiscal year 2025-26, prompting adjustments to process parameters, according to recently released information. The company utilizes a variety of channels for consumer feedback, including a dedicated header on its website at [www.cpcl.co.in](http://www.cpcl.co.in) and a customer marketing portal at [https://pms.cpcl.co.in/Marketing/](https://pms.cpcl.co.in/Marketing/). CPCL emphasizes product safety through online Material Safety Data Sheets and labeling of packaging with recycling codes. While no product recalls have been initiated, the company is developing a comprehensive Data Privacy Policy slated for release by March 31, 2027, and conducts consumer satisfaction surveys twice annually. |