| <P>Firstsource Solutions has been named a Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026 and a Leader in the Overall Market Segment of NelsonHall's Healthcare Payer Agility & Innovation NEAT Evaluation 2026. </P> <P>In the Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026, Firstsource is one of nine Leaders among 33 providers evaluated globally, reflecting market impact, vision, and delivery capability across payer back-office intelligent operations. Key Everest callouts include double-digit revenue growth driven by BPaaS and intelligent operations, along with packaged LoBs (Medicare in a Box, Medicaid in a Box), the UnBPO™ approach, relAI™ platform capabilities, and a payer-specific claims control tower. </P> <P>NelsonHall's NEAT Evaluation 2026 assessed 11 Healthcare Payer BPS vendors, recognizing those as Leaders that deliver immediate benefit while meeting future client requirements. NelsonHall highlighted Firstsource's production-ready AI workflows, the relAI™ platform as the anchor of its digital delivery model, the UnBPO™ approach, and R&D investments reflected in the 2025 26 roadmap. NelsonHall also cites a ~70% reduction in manual effort through AI-generated feedback loops.</P> |