| Popular Vehicles and Services, a distributor of Maruti Suzuki automobiles, experienced a data breach in November 2023 impacting its Popular Maruti and Popular Nexa websites, prompting a migration to a more secure server. The company, which sources 6.8% of its input materials from micro and small enterprises within India, also faces ongoing challenges related to waste management, resulting in multiple penalties for improper disposal practices at its service centers. While the company maintains consumer complaint resolution mechanisms with a 48-hour response time target, a significant 74,238 complaints regarding essential service delivery were received in fiscal year 2024. The report also indicates that 16.87% of total wage costs are allocated to rural areas, 32.45% to semi-urban areas, and 50.68% to urban areas. |